AF App
- The training schedule in the Coaching tab isn’t loading. What should I do?
- I tapped “Reserve” to book a class, but I got an error message. What should I do?
- Why is the “Reserve” button grayed out when I try to book a class?
- I’m using a Samsung Android device and my Access Pass isn’t working. What should I check?
- I see a message under my Access Pass in Apple Wallet. What does it mean, and what should I do?
- My Access Pass is active, but there’s no beep or flashing light when I scan it. What should I do?
- My Access Pass isn’t working, and it shows as inactive. What should I do?
- My Access Pass isn’t opening the gym door. What should I check?
- Access Pass: General Troubleshooting Tips
- I’m getting an error that my name, email, or date of birth doesn’t match. What should I do?
- I chose to verify my membership using email, but I didn’t receive the 6-digit code. What should I do?
- I entered my key fob number, but I’m getting an error that it doesn’t match. What should I do?
- Does the Access Pass work on Samsung phones?
- I have a new phone or Apple ID
- My Access Pass is expired or inactive
- I'm having trouble adding the Access Pass to iOS wallet