I’m getting an error that my name, email, or date of birth doesn’t match. What should I do?

After entering your verification code or key fob, the app requests additional information (e.g., last name, email, or date of birth), but an error appears:
"Hmm, that name/email/date of birth doesn't match our records."

What you can do:

1. Confirm your information. Ensure that the details you are entering exactly match what was recorded at the time of your gym registration.
2. Uncertain what’s on file? Your home club can confirm or update your information (e.g., name spelling, email address, or birth date).
3. After confirming the correct information: Reattempt the verification process using the updated details.
4. Still encountering issues? Complete the general mobile troubleshooting steps (e.g., restart the app, check your connection) and try again.