I see a message under my Access Pass in Apple Wallet. What does it mean, and what should I do?

If you're an Apple user, you may see a banner message under your Access Pass in Apple Wallet. Here’s what each message means and the steps you should take:

Message: “Activating – Your pass is being activated.”

What it means:
This is a temporary message that appears while your Access Pass is being activated. During this time, the pass may not work.

What to do:

• Wait a few moments and check back—once activation is complete, the message will disappear.
• Make sure you’re signed into iCloud with the same Apple ID used to add the pass to Wallet.

Message: “Pass Disabled – Sign in to iCloud with the Apple ID you used when you added this pass to Wallet.”

What it means:
The Access Pass is unusable because you're not signed into iCloud with the Apple ID that was originally used to add the pass.

What to do:

• Sign in to iCloud using the same Apple ID you used when you first added the Access Pass.
• Once signed in, return to Apple Wallet and try using the pass again.

Message: “Pass Disabled – This pass is associated with a different Apple ID. Contact Anytime Fitness to resolve this issue.”

What it means:
The pass is linked to a different Apple ID and cannot be used.

What to do:

• Open the Anytime Fitness App
• Go to Help and submit a support request so our team can assist you in resolving the issue

If you continue to experience issues, please reach out to your home club or submit a support request through the app.