If you're receiving an error like "That doesn't match our records. Let's try again." after entering your key fob number, here are a few steps you can take to resolve the issue:
What you can do:
1. Confirm your key fob number. Double-check that you are entering the correct number from your physical key fob. If you are unsure, please contact your home club to confirm the correct number associated with your membership.
2. Try using your email address instead. If your key fob number continues to generate an error, you may verify your membership using the email address associated with your membership account.
3. Basic troubleshooting:
o Check if there is an update available for the AF App. If there is an update available, install it.
o Check if an update is available for your mobile OS (iOS, Android). If there is an update available, install it.
o If you are currently signed in to the AF App, sign out.
o Close the AF App.
o Reopen the AF App.