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If you have questions about your billing and payment information, you can contact our official billing provider Debitsuccess directly. To make a general enquiry regarding payments or billing – free call: 1800 917 476 or email: anytimecs@debitsuccess.com Monday – Friday: 8am – 6pm AEST Saturday: 9am – 1pm AEST Sunday: Closed |
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Just wanted to note that as of 1st June 2024, the support hours are Monday to Friday 8:30 am - 5pm according to the phone's automated message.
UPDATE: Also, while the person answering the Debitsuccess phone was very friendly and provided instructions, they were still unable to update the banking payment details themselves unlike what the page says above. They instructed me to log into Debitsuccess (I had received a text from them after my original card was declined) and make a $1 payment using the new card details before saving it as a 'preferred card'.
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